Quote Follow-Up Email: 7 Templates for Unanswered Estimates

Simplified By AI
https://simplifiedby.ai/blog/quote-follow-up-email/

Replace every bracketed field before use. Fictional examples illustrate the format. Adapt the wording to your business and keep your usual review and privacy procedures.

1. Check that the estimate arrived

Subject: Did your [project] estimate arrive?

Hi [first name],

I sent estimate [number] for [short project description] on [date] and wanted to make sure it reached you.

Would you like me to resend it, or is there anything you would like me to explain?

Thanks,
[your name]
[business name]
[contact details]

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2. Offer help with a specific question

Subject: Your [project] estimate: [customer priority]

Hi [first name],

I am checking in on estimate [number] for [project]. You mentioned that [customer's stated priority] matters most.

Would it help to go through how the proposed work addresses that, or answer a question about the scope?

Happy to help,
[your name]
[business name]
[contact details]

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3. Check whether the timing has changed

Subject: Is [project] still on your schedule?

Hi [first name],

When we discussed [project], you were considering [timeframe]. I wanted to check whether that timing still suits you.

If your plans have changed, just let me know and I can update our notes. If you would like to proceed, we can check current availability together.

Thank you,
[your name]
[business name]
[contact details]

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4. Help someone compare the scope

Subject: Any questions about what is included?

Hi [first name],

I am following up on estimate [number]. If you are reviewing a few options, I am happy to explain what our estimate includes and which items are optional.

Is there a part you would like me to clarify?

Best,
[your name]
[business name]
[contact details]

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5. Follow up after sending a revised estimate

Subject: Updated estimate [number] for [project]

Hi [first name],

I sent the revised estimate on [date], including the changes we discussed to [specific scope item].

Please use version [version or date] when reviewing the details. Does it now reflect what you need, or is there something else we should discuss?

Thanks,
[your name]
[business name]
[contact details]

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6. Mention a genuine validity date

Subject: A note about the date on estimate [number]

Hi [first name],

The estimate we sent for [project] lists [date] as its validity date. I wanted to give you a chance to ask any questions before then.

If you need more time, please reply. We can review whether the same scope and pricing remain available and send an updated estimate if needed.

Thank you,
[your name]
[business name]
[contact details]

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7. Close the follow-up politely

Subject: Shall I pause follow-up on [project]?

Hi [first name],

I have not heard back about estimate [number], so I will pause my follow-up for now.

If you are still considering the work, I am happy to answer questions. If your plans have changed, thank you for considering [business name].

You are welcome to contact me when the timing is right, and we can review the current details together.

Best wishes,
[your name]
[business name]
[contact details]

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Example: clarify what the estimate includes

Subject: Meeting-room glass in estimate HOC-204

Hi Morgan,

Following up on your question about the glass: estimate HOC-204 includes the interior meeting-room glass partitions at each twice-weekly cleaning visit. Exterior windows are not included in this version.

Does that cover the area you had in mind, or would you like us to price the exterior windows separately?

Thanks,
Casey
Harbor Office Care

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Staff-only quote follow-up record

Customer and estimate reference:
Current estimate version:
Date sent:
Customer's main question or priority:
Status: Sent / Waiting for customer / Waiting for approval / Accepted / Paused / Declined
Last response:
Next agreed action and date:
Assigned to:
Routine reminders: Active / Paused / Closed